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Customer Support

What is tungsten?

Tungsten is one of the hardest metals known to man. If you are looking for a ring that will last a lifetime, tungsten is one of your best options. At times, tungsten or tungsten carbide can have alloy and cobalt in the mixture.

How do I customize my order for an engraving?

When you find the tungsten carbide ring you like, you can fill in the font you want along with the engraving you want in the box next to the ring. For example: Times New Roman – I love you.

How long does it take for my order to ship?

Since all of our rings are custom created for you by hand, we need at least 1 full business day to create and inspect your ring or wedding band. We usually are able to ship out all of the rings within 24 hours.

How long does it take for my ring to arrive?

We ship all of our rings via USPS mail. You will receive your ring in 4-5 days after you place the order. We do offer quicker shipping options for those that are in a rush.

What fonts are available for engraving?

We are able to use most regular and script fonts. If you are unsure of what font you want, you can always reach out to us to see if we have one available for you. You can also engrave a heart symbol by writing <heart>.

How many characters can you engrave on the ring?

We recommend engraving less than 30 characters.

Can you re-size tungsten?

No. Tungsten can not be resized since it is too hard to cut or expand once created.

What if I ordered the wrong size?

No worries! Your ring is covered under a lifetime warranty. With this, we offer free resizing for your ring. In this case, we would send you out the correct size.

What does the lifetime warranty cover?

Our lifetime warranty covers the following: chips, cracks, stains, fading colors, resizing and any  other damage your ring my have.

How do I get a refund?

You may email us at intellirings@@gmail.com or call us if you would like to return your ring for a refund. Simply mail the ring back to us with your name, phone and order number and we’ll process your refunded within 3-5 days of receiving the ring back.